Terms & Conditions

Please note that by booking an appointment with MartaServices Mobile Massage Therapy, you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked.

Appointments

You can make an appointment with MartaServices Ltd in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.
All appointments are to be booked ahead and confirmed latest 2 hours before time. Impromptu appointments are welcome from first time clients; however, the company reserves the rights to schedule the appointment for an appropriate time.

Upon making a booking, you will receive a notification confirming all the important details; depending on the platform the appointment was booked.
If this is your first appointment with us, we advise that you go through our website to read about our terms and services.
Interactions with MartaServices or any member of the company is advised to be maintained as official: this is strongly advised in order to eliminate any form of harassments or misconceptions which may result to misinterpretations from third parties/spouses.

Cancellations & Late Arrivals

Cancellation Policy: 2hours. We require a minimum of 50 minutes to 1 hour for an appointment cancellation. Failure to attend an appointment with less than 1 hour notification for cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments. Hence, we advise our client(s) to notify us of any delay 30 minutes to appointment time.

In addition, our waiting time for any client who is yet to arrive his/her appointment location is 10 minutes, any further delays more than 15 minutes, due to tardiness will incur a 5,000 Nairas fine for delay.

Confidentiality

All client information and clinical records will be safeguarded by MartaServices Ltd and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires. Each practitioner working for MartaServices Mobile Massage Ltd will have access to these records only for the duration of their contract with MartaServices, and solely for the purpose of providing you with the most appropriate treatment.

For more information, please contact us via Email: marta@martaservices.com.ng

Health & Safety

All practitioners at MartaServices are qualified,
Due to the nature of massage and the need for close contact, all MartaServices Mobile Massage Ltd practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in MartaServices Ltd contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are advised to notify us of any illness so as to reschedule their appointments for a massage

if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact MartaServices Ltd via email at marta@martaservices.com.ng at the earliest opportunity to rearrange your appointment.
Please note that failure to inform us on illnesses such as mentioned above may attract our Cancellation Policy with appropriate notification, your next appointment may be less than the usual fee.

On no account should our client(s) demand for sexual intimacy. Our therapists are strictly trained to give massage only, and any form of inappropriate request leading to sexual or unpleasant handling or contact with the therapist may result to appointment cancellation.
MartaServices Ltd holds the rights to refuse any treatment if a client is physically or verbally abusive towards any practitioner or demonstrates inappropriate, aggressive or sexual behavior. Such behavior may result in a partial or total ban from MartaServices Ltd, and may also result in criminal proceedings.

Disclaimer

MartaServices Mobile Massage Ltd provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counseling. MartaServices and entire staff will not diagnose, prescribe medication or medical treatment of any kind, and unless they are personally qualified to do so, and will always recommend referral to a hospital or other qualified medical specialist/practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep MartaServices Ltd up to date with details of any medication, symptoms, medical concerns they are undergoing treatment for.

All practitioners at MartaServices may refuse to treat any client or part of their body with just and reasonable cause. MartaServices Ltd holds the right to terminate an appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.