Terms and conditions

USE OF OUR SITE

Our Terms govern your use of our website (“ Our Site ”). By using Our Site or Booking Services, you agree to abide by Our Terms.

Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Mart Services for any Relaxation Services.

PERSONAL DATA

In order to provide Our Booking Services, we may collect personal data from you. 

ELIGIBLE USE

You confirm that you are of legal age to access and use Our Website and/or Our Booking Services and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Services if you are under the age of 18. 

CUSTOMER RESPONSIBILITIES

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Independent Practitioner to provide the service as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.

EXTENSIONS AND DELAYS

If you wish to extend the time you have booked, the Independent Practitioner will endeavour to fulfil your request. This subject to the availability of the Independent Practitioner and also payment of an additional charge for the extended time calculated in accordance with the service Prices (each an “Extra Time Charge” and collectively, “Extra Time Charges”).

If you are delayed and unable to start the requested service at the Designated Premises at the service Appointment Time by more than 10 minutes then, unless the Independent Practitioner agrees to the contrary (which is within the sole discretion of the Independent Practitioner):

  • the Independent Practitioner is entitled to end the service at the time agreed when the booking was made without making any adjustment to the service Fee to reflect the reduced time of the Massage; or

  • if you and the Independent Practitioner agree to proceed with the service for the full time allotted notwithstanding the delayed start time, then Independent Practitioner shall be entitled to receive and you shall be obliged to pay before the relevant service is given, an additional charge calculated at the rate set out with the service Prices for extra time.

We will collect the Extra Time Charges as agent of the Independent Practitioners.

FORCE MAJEURE

Every effort is made by the Marta Services team to provide the service booked by you, the customer. However some circumstances beyond our control may prevent this. Examples include (but not limited to) the following, all of which make it impossible to meet our obligations;

  • Adverse or severe weather conditions such as heavy snowfall, avalanches, floods or earthquakes

  • Road traffic accidents

  • Unforeseen traffic delays or road closures

  • Warfare and acts of terrorism (and threat thereof)

  • Industrial dispute and labour strikes action

  • Civil strife

  • Problems caused by other customers

  • Significant risk to human health such as the outbreak of serious disease

  • Natural or nuclear disaster

  • Fire, chemical or biological disaster

  • Unavoidable technical problems

  • All similar events outside of Marta Services control

If our obligations are affected by force majeure Marta Services will not refund the cost of the booking, pay you compensation or be liable.

For the purposes of these booking conditions Force Majeure means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.

If it was not possible to provide the booked service at the time requested due to Force Majeure, Marta Services will try to reschedule your appointment for another time during your current stay. 

PROHIBITED USE

Our Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for relaxation services as expressly described above. You must not use the Site to do any of the following which are strictly prohibited:

  • Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;

  • Restrict or inhibit any other user from using and enjoying Our Booking Services;

  • Infringe the privacy rights, property rights, or other civil rights of any person;

  • Harass, abuse, threaten or otherwise infringe or violate the rights of Independent Practitioners, Marta Services (including its employees and personnel) or others;

  • Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;

  • Use technology or other means to access our computer network, unauthorised content or non-public spaces;

  • Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit Our Booking Services functionality;

  • Damage, disable or otherwise impair our servers or networks or attempt to do the same; and

  • Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of Our Booking Services for unlawful or unauthorised purposes.

You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to Our Booking Services.

MODIFICATION & TERMINATION

We may modify Our Terms or terminate use of Our Booking Services at any time by giving notice of termination to you. The service prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of Our Booking Services including availability of certain features at any time for any reason. 

MODE OF PAYMENT

Payments can be made into any of the account details given below;

Account name: MartaServices FLW
Account number: 7812259043
Bank Name: Wema Bank
Account name: Martha Akhivbareme
Account number: 2088089281
Bank Name: Zenith bank
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