Terms & Conditions
Please note that by booking an appointment with MartaServices Mobile Massage Therapy, you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked.
You can make an appointment with MartaServices Ltd in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.
All appointments are to be booked ahead and confirmed latest 2 hours before time. Impromptu appointments are welcome from first time clients; however, the company reserves the rights to schedule the appointment for an appropriate time.
Upon making a booking, you will receive a notification confirming all the important details; depending on the platform the appointment was booked.
If this is your first appointment with us, we advise that you go through our website to read about our terms and services.
Interactions with MartaServices or any member of the company is advised to be maintained as official: this is strongly advised in order to eliminate any form of harassments or misconceptions which may result to misinterpretations from third parties/spouses.
Cancellations & Late Arrivals
Cancellation Policy: 2hours. We require a minimum of 50 minutes to 1 hour for an appointment cancellation. Failure to attend an appointment with less than 1 hour notification for cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments. Hence, we advise our client(s) to notify us of any delay 30 minutes to appointment time.
In addition, our waiting time for any client who is yet to arrive his/her appointment location is 10 minutes, any further delays more than 15 minutes, due to tardiness will incur a 5,000 Nairas fine for delay.
For more information, please contact us via Email: email@example.com
Health & Safety
If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in MartaServices Ltd contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements. Clients are advised to notify us of any illness so as to reschedule their appointments for a massage
if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact MartaServices Ltd via email at firstname.lastname@example.org at the earliest opportunity to rearrange your appointment. Please note that failure to inform us on illnesses such as mentioned above may attract our Cancellation Policy with appropriate notification, your next appointment may be less than the usual fee.
On no account should our client(s) demand for sexual intimacy. Our therapists are strictly trained to give massage only, and any form of inappropriate request leading to sexual or unpleasant handling or contact with the therapist may result to appointment cancellation. MartaServices Ltd holds the rights to refuse any treatment if a client is physically or verbally abusive towards any practitioner; or demonstrates inappropriate, aggressive or sexual behavior. Such behavior may result in a partial or total ban from MartaServices Ltd, and may also result in criminal proceedings.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep MartaServices Ltd up to date with details of any medication, symptoms, medical concerns they are undergoing treatment for.
All practitioners at MartaServices may refuse to treat any client or part of their body with just and reasonable cause. MartaServices Ltd holds the right to terminate an appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
We only provide Massage services: no hookups on this platform!!
+234 706 4380 655
+234 706 2237 904